Refund Policy

Summary

• When a generation fails or times out, the credits are usually returned automatically; a request blocked by content-safety review is not charged. This is not a cash refund and needs no request.
• You may request a refund of an eligible purchase within 7 days of the charge, provided the account has not exceeded the credit-use limit below.
• Subscription renewals are not eligible for a voluntary refund under this policy. Cancel before the renewal date to stop the next charge.
• Credits cannot be redeemed for cash on their own. A purchase that meets this policy's refund conditions receives a refund of its full price paid.

Automatic credit returns

When an accepted AI request fails or times out, the credits for that request are returned to the same credit source; a request blocked by content-safety review is not charged. The task status shows when credits have been returned. A closed browser tab or a slow response alone does not mean a task failed.

Refund eligibility

A voluntary refund request must be received within 7 days of the charge. We count credits used by the account from that charge until we receive the request, including credits from other purchases. Credits returned automatically are not counted as used.

A voluntary refund is not available once the account has used more than:

• Any one-time credit pack: 10 credits
• Entry subscription (the lowest-priced subscription plan), first payment: 20 credits
• Any higher-priced subscription plan, first payment: 40 credits

The stated limit is included: for example, a credit pack is still eligible at exactly 10 credits used. These limits apply regardless of plan names, credit amounts or prices shown at checkout. Each account may receive at most one voluntary refund. For a request that meets all refund conditions on this page and none of the exclusions below, we refund the full price paid for that purchase to the original payment method and remove its remaining benefits as described below.

These voluntary limits do not apply to remedies required by the consumer protection law that applies to you, including remedies for a service that was not supplied or did not work as described. Contact us if that happened, even after the 7-day period or credit-use limit has been reached.

Not eligible for a voluntary refund

• Requests received more than 7 days after the charge
• Purchases where credit usage exceeds the limit above
• Subscription renewal payments, and the unused part of a current billing period after cancellation
• Credits received free of charge, through promotions or through a trial cannot be redeemed for cash
• Accounts suspended or closed for violating the Terms of Service, including the content rules
• Dissatisfaction with the style of a generated design once credits have been used, if the service worked as described; contact us if it did not

Subscriptions and cancellation

Subscriptions renew automatically until cancelled. You can cancel future renewals in Billing at any time. Cancellation takes effect at the end of the current billing period: paid benefits remain until then, and no partial refund is issued for the remaining time under this policy.

What happens after a refund

After a refund, the remaining credits and benefits from that purchase are removed, and a refunded subscription is cancelled so that it does not renew. Commercial use rights for results generated with the refunded credits end, and those results may then be used for personal purposes only. Other purchases on the account are not affected.

How to request a refund

Contact support through Help or the contact details below and include:

• The email address of your account
• The order number or payment receipt
• A short description of the reason

We usually reply within 1–2 business days and aim to complete a refund review within 5 business days. Refunds are returned to the original payment method; your bank or payment provider may need an additional 5–10 business days to show the refund.

Changes

We may update this policy. A change will not take away refund eligibility that applied to a purchase when it was made.